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Premier Business Centers Blog

6 Ways to Gain Your Customers Love For Your Business

February 11, 2015 | By: RLesonsky

February is the month of love, so now is a good time to ask yourself this key customer service question: “Am I showing customers the love?” Clients today need an emotional connection with your business in order to stick around. Here are 6 ways to get warm and fuzzy and show your clients and customers the love.1. Hire right.You can teach people your systems, but you can’t teach them to be nice. Whether you’re hiring virtual customer service reps or in-office employees, make sure everyone who int... Read More

How to Handle Unresponsive Clients

December 24, 2014 | By: MBurge

We’ve all been there. Your working on a project and you send off a quick email requesting some very important, but basic information from a client. And then 2 weeks later you might get a response. But that whole time you were stuck just sitting on a project with no progress being made on the project at all.Unresponsive clients can be a huge problem as they affect the efficiency of your company and often end up wasting valuable time and resources. And the worst part is that they often make your ... Read More

3 Warning Signs You Aren't Providing Good Customer Service

September 09, 2014 | By: RLesonsky

If you stay up all hours of the night, eating all the energy foods you can find to be more productive, and you@re still getting bad reviews about your business, it@s time to stop banging your head against the wall and take action. Not surprisingly, poor customer experiences result in an estimated $83 billion loss by U.S.companies each year because customers stop shopping with a company or abandon their purchases. There@s lots written about customer service for retail companies, but it@s just as ... Read More

10 Mistakes to Avoid When Creating a Customer Satisfaction Survey

July 31, 2014 | By: RLesonsky

Ever buy a product online, only to receive an almost immediate email asking you to rate their customer service? As a fellow business owner, you want to help out by filling out the survey, but who has the time? Most of these surveys are too time-consuming and confusing anyway.Unfortunately, most of your customers are probably saying the same about your customer service satisfaction surveys, which can hurt your business if you don’t know what you’re doing right and what you’re doing wrong.In fact... Read More

How to Build Lasting Customer Relationships

December 24, 2013 | By: RLesonsky

What’s the secret to getting and keeping customers? It hasn’t changed much since business began. No matter what tools or technology you have access to, attracting and retaining customers boils down to building lasting relationships. All else being equal, people do business with people they know and like. So how can you start a new customer relationship off on the right foot?Get introduced.Finding customers through referrals is half the battle to building relationships. When you and your new pro... Read More

Get a Handle on Your Email

October 02, 2013 | By: RLesonsky

How can your email inbox get so huge so fast? Didn’t you just clean it out yesterday? If it makes you feel any better, you’re not alone in your fight to get a grip on your email. Email accounts are expected to grow from 3.3 billion accounts in 2012 to more than 4.3 billion accounts by year-end 2016. Another statistic that probably won’t surprise you: We spend nine minutes on email via a mobile device every day. No wonder it feels like email has taken over your life.Want some help? Here are a fe... Read More

3 Questions to Ask About Your Customer Service

September 24, 2013 | By: RLesonsky

Is your small business’s customer service up to par? Today, clients and customers have many choices for where to take their business. That means it’s crucial to not only measure up to but to surpass their expectations when it comes to customer service. Here are three key questions to ask yourself to ensure your service is top-drawer.1. Can customers easily reach you whenever they need to?Make sure your customers have multiple ways to contact your business so that whether they’re on the go, at w... Read More