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Premier Business Centers Blog

6 Ways to Gain Your Customers Love For Your Business

February 11, 2015 | By: RLesonsky

February is the month of love, so now is a good time to ask yourself this key customer service question: “Am I showing customers the love?” Clients today need an emotional connection with your business in order to stick around. Here are 6 ways to get warm and fuzzy and show your clients and customers the love.1. Hire right.You can teach people your systems, but you can’t teach them to be nice. Whether you’re hiring virtual customer service reps or in-office employees, make sure everyone who int... Read More

3 Warning Signs You Aren't Providing Good Customer Service

September 09, 2014 | By: RLesonsky

If you stay up all hours of the night, eating all the energy foods you can find to be more productive, and you@re still getting bad reviews about your business, it@s time to stop banging your head against the wall and take action. Not surprisingly, poor customer experiences result in an estimated $83 billion loss by U.S.companies each year because customers stop shopping with a company or abandon their purchases. There@s lots written about customer service for retail companies, but it@s just as ... Read More

What's Your Customer Focus?

June 18, 2014 | By: RLesonsky

Even longstanding, successful companies like McDonald’s can lose customer focus from time to time. Customer focus is not just engaging with clients and it’s not only giving customers a great experience. Customer focus is the art of attending to your customer’s needs. With one study showing 92 percent of companies reported a decline in customer satisfaction, customer needs are obviously not being met.Here are some of the needs your clients and customers may be looking to your business to fulfill... Read More

Stop Your Emails from Getting Ignored

March 20, 2014 | By: RLesonsky

Do you wait days or even weeks for prospects, vendors or clients to get back to you after you send them an email? Are the only people who pay attention to your emails your employees (and only because you’re paying them)? Writing emails that get opened and answered is an art.Here’s how to ensure your emails don’t get ignored.Spend Time on Your Subject Lines:Subject lines should be clear and to the point so the recipient immediately sees the benefit of opening the email. Suppose you’re following ... Read More

5 Ways to Reach Out to Your Customers

January 28, 2014 | By: RLesonsky

More than half of respondents in a recent survey by Arizona State University’s W.P. Carey School of Business report they’ve had to deal with bad customer service. (Personally, I’m surprised the figure’s that low.)In the 2013 Customer Rage Survey, respondents say on average after receiving poor customer service, they had to contact companies four times to get resolution. With studies showing that 72 percent of profits come from just 20 percent of your customers, smart business owners need to mak... Read More

5 Ways to Reward Customer Loyalty

January 17, 2014 | By: RLesonsky

Are you struggling to find new customers or clients? Of course, every business needs new sales leads, but you might be ignoring one of the easiest ways to boost your sales—selling more to existing customers. Rewards programs can help you do that.Restaurants and retailers use loyalty tools like punch cards and mobile apps to track customers’ purchases and provide rewards, but there are plenty of ways to reward customers even if you don't have a physical location customers come to. Here are some ... Read More

How to Build Lasting Customer Relationships

December 24, 2013 | By: RLesonsky

What’s the secret to getting and keeping customers? It hasn’t changed much since business began. No matter what tools or technology you have access to, attracting and retaining customers boils down to building lasting relationships. All else being equal, people do business with people they know and like. So how can you start a new customer relationship off on the right foot?Get introduced.Finding customers through referrals is half the battle to building relationships. When you and your new pro... Read More