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Premier Business Centers Blog

5 Hidden Keys to Excellent Customer Service

June 05, 2015 | By: MBurge

For so many companies, customer service comes in the form of either a passing afterthought or a cripplingly detailed and out-of-date training manual. But treating this aspect of your business as simply an extra task to take care of is wasting a golden opportunity to boost your brand image, learn how your company can do better, and most importantly, keep customers happy.Instead of turning to rote memorization to learn a list of policies, try instilling attitudes like the ones below in the cultur... Read More

3 Warning Signs You Aren't Providing Good Customer Service

September 09, 2014 | By: RLesonsky

If you stay up all hours of the night, eating all the energy foods you can find to be more productive, and you’re still getting bad reviews about your business, it’s time to stop banging your head against the wall and take action. Not surprisingly, poor customer experiences result in an estimated $83 billion loss by U.S.companies each year because customers stop shopping with a company or abandon their purchases. There’s lots written about customer service for retail companies, but it’s just as... Read More

10 Mistakes to Avoid When Creating a Customer Satisfaction Survey

July 31, 2014 | By: RLesonsky

Ever buy a product online, only to receive an almost immediate email asking you to rate their customer service? As a fellow business owner, you want to help out by filling out the survey, but who has the time? Most of these surveys are too time-consuming and confusing anyway.Unfortunately, most of your customers are probably saying the same about your customer service satisfaction surveys, which can hurt your business if you don’t know what you’re doing right and what you’re doing wrong.In fact... Read More

7 Customer Service Trends You Need to Know About

June 05, 2014 | By: RLesonsky

Let’s be honest: It doesn’t matter what your marketing strategy is if your customer service is lacking. And customer service doesn’t just apply to the retail industry. Every time you pick up the phone, answer an email (or fail to do these things), you’re showing your customers and clients how you really feel about their businesses. According to Walker’s Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator, so it’s time to up your ga... Read More

Tools To Improve Your Customer Service

May 16, 2014 | By: RLesonsky

You don’t need a huge team of employees to provide great customer service these days. In fact, you don’t need any employees at all. These four online tools simplify service even when there’s only one of you.For an interior designer, consultant, accountant or other small business owner who visits clients at their location, allowing customers to schedule appointments online saves time and hassles. Eliminate phone tag or email back-and-forth with clients by using one of these services, which also ... Read More

6 Lessons from Customer Service Superstars

March 24, 2014 | By: RLesonsky

Seeking to create standout customer service? Here are six lessons you can learn from the customer service superstars.1. Deliver “Wow Moments.”While many customer service departments focus on metrics like constantly shortening the time it takes to resolve a customer issue, at Zappos reps aren’t penalized for spending too much time on the phone with a customer. What matters is whether they make an emotional connection with the customer and create “wow moments.”In one legendary instance, a rep spe... Read More

5 Ways to Reach Out to Your Customers

January 28, 2014 | By: RLesonsky

More than half of respondents in a recent survey by Arizona State University’s W.P. Carey School of Business report they’ve had to deal with bad customer service. (Personally, I’m surprised the figure’s that low.)In the 2013 Customer Rage Survey, respondents say on average after receiving poor customer service, they had to contact companies four times to get resolution. With studies showing that 72 percent of profits come from just 20 percent of your customers, smart business owners need to mak... Read More

Simple Steps to Survey Your Customers

December 30, 2013 | By: RLesonsky

It’s more important than ever for your small business to stay on top of what customers want and need. After all, if you’re not in tune with their desires, there are many competitors they can turn to. To find out what customers want, just ask! Conducting a customer survey shouldn’t be intimidating—in fact, it’s quite easy to do. Here are some simple ways to find out what you want to know.Pinpoint your goals.The best surveys are focused on a specific issue, rather than being vague and general. Fo... Read More

3 Questions to Ask About Your Customer Service

September 24, 2013 | By: RLesonsky

Is your small business’s customer service up to par? Today, clients and customers have many choices for where to take their business. That means it’s crucial to not only measure up to but to surpass their expectations when it comes to customer service. Here are three key questions to ask yourself to ensure your service is top-drawer.1. Can customers easily reach you whenever they need to?Make sure your customers have multiple ways to contact your business so that whether they’re on the go, at w... Read More